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Our Love Your Product Guarantee
At Apothecarie New York we want you to love the product you choose, and we guarantee it. That’s why only we offer the Love Your Product Guarantee. If you do not absolutely love your first product choice, simply return it, in any condition, within 90 days of your order date for an exchange or a full refund.
Returns & Exchanges FAQs
- I can return any product? In any condition? For any reason?!
- How do I return a product?
- What’s your return policy terms and conditions?
- How do I return an internationally shipped order?
- How long does it take a return or exchange to process?
- My order arrived damaged. Now what?
I can return any product? In any condition? For any reason?!
Yes. No exceptions. At Apothecarie New York, we value our relationship with you we’ll do anything we can to make sure you’re completely satisfied with your purchase.Return to top
How do I return a product?
Return shipping is easy, fast and free! You don't need to call us for a return authorization.
- If you have your packing slip, enclose the tear-off return form with your return. If you don’t have your packing slip, enclose a copy of your order confirmation email or a note with your name, email address and order number.
- Affix the pre-addressed shipping label included with your order over the old label.
- Take the box to any US Post office, or give to your mail carrier.
You can also call us at 1.212.796.6088, or email us at firstname.lastname@example.org. We will email you a prepaid, printable USPS return shipping label to apply to your package.
To send your return with a carrier of your choice, or for international returns, please complete the tear-off return form on your packing sheet and send to: Apothecarie New York, 240 52nd St., Brooklyn, NY 11220Return to top
What’s your return policy terms and conditions?
- Returns and exchanges can be made at any time within 90 days from your order date. A return form must be included with the return or exchange.
- Return the unused portion of skincare or beauty products. Empty or nearly empty containers cannot be accepted for refund or exchange.
- Refunds will be made in the original form of payment. If you paid with a personal check, a check will be mailed within 10 business days of the return transaction date.
- When returning items on which you have received a discount or offer, that discount or offer will no longer apply if you fall below the minimum order threshold for the promotion.
- Original shipping charges, if any, will not be refunded.
How do I return an internationally shipped order?
International customs requirements unfortunately don’t let us provide prepaid shipping labels for our international customers.
Send your return to: Apothecarie NY 240 52nd St., Brooklyn, NY 11220Return to top
How long does it take a return or exchange to process?
No longer than 2-3 business days from when they are received by our warehouse.
Once your return is received at our processing center, you will receive a full refund, along with an email message confirming receipt.Return to top
My order arrived damaged. Now what?
If damage occurred to the items in your shipment, please call us immediately at 1.212.796.6088. We'll send you a replacement right away.Return to top